Returns policy
All of us at BeautyWorksWest hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen days of your receipt of goods provided they are in their original, unopened and unused condition.
Please follow the 4 steps outlined below to return your goods to BeautyWorksWest:
Step 1
Please e-mail our customer service team at customerservice@beautyworkswest.com to obtain a returns authorisation code (RAC). You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.
Step 2
Once you have received your RAC, please enter it into the space provided on the returns form included in the documentation you receive with your order. You also need to indicate on this form whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the completed form is included with your return package and that the goods are in their original, unopened and unused condition, wrapped securely in the same outer packaging in which you received them.
Step 3
Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage) using the pre-printed shipping label supplied with your order documentation.
Step 4
All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by BeautyWorksWest as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.
Your statutory rights are not affected.
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